Project THAMES WATER –  IN-HOME & ZOOM

Gender
MaleFemaleNon-binaryPrefer to use my own termPrefer not to say

SELECT ETHNIC ORIGIN
White BritishWhite otherBlack CaribbeanBlack AfricanBlack otherIndianPakistaniBangladeshiAsian otherChineseWhite & Black CaribbeanWhite & Black AfricanWhite & AsianOther

We want to include people from particular areas. Please can you tell me your postcode?

Have you ever participated in a market research group discussion or in-depth interview on any subject?

YesNo

When was the last time you attended a group discussion/depth interview?

Less than 6 months agoMore than 6 months agoNever

How many times have you taken part in a market research group discussion/depth interview?

None1 to 34 to 6More than 6

What subjects have you been interviewed on before?

Do you have children?

YesNo

What is your working status?
Full timePart-timeUnemployedNot working

Do you or any of your friends/relatives, work or have ever worked in any of the following trades/professions or for any companies mentioned here?
Journalism/the mediaMarket researchElected politician (e.g. local councillor)The water industry (e.g. water companies such as Thames Water, Severn Trent Water, Affinity Water, etc. and industry regulators and stakeholders such as Ofwat, Environment Agency, Department for Food and Rural Affairs (Defra); WaterWise)Environmental campaigning organisations (e.g. Greenpeace, Green Alliance, WRAP)Consumer organisations (e.g. Which? or Citizens' Advice)No, none of theseDon't know

MARITAL STATUS
Married/cohabitingSingleLiving with parents

Who is responsible for paying the water bill for your household? (by ‘responsible’ we mean that your name is on the bill, or you contribute to payments, or you sometimes or always make the payments)
Just meMe and someone elseSomeone else

Does your household get a bill directly from Thames Water for your water and wastewater services?
YesNo

Is your home
Owned/being bought on a mortgageRented from a private landlordRented from a local authority or housing associationOther, please specify

How many of the following people live in your household?

Adults aged 16+, including yourself

Children aged under 16

Which statement best describes you?
I have always lived in the UKI moved to the UK less than 2 years agoI moved to the UK 2-5 years agoI moved to the UK more than 5 years ago

Is English your first language?
YesNo

How confident do you feel about communicating in English? By that, do we mean speaking and understanding English?
Very confident (e.g. you find it easy to communicate in English and are happy to have conversations in English, even on more complicated subjects)Quite confident (you get by using English in day-to-day situations, but you wouldn’t feel so confident having longer conversations or talking about some topics)Not very confidence (you often need help to understand and responding in English)Not at all confident (you understand and can speak little or no English)

How confident do you feel about reading and writing in English?
Very confident (e.g. you are confident in understanding and responding to official letters and documents; you are happy reading large amounts of text in English)Quite confident (you are confident in reading and writing English in day-to-day situations, e.g. product packaging, basic forms, instructions)Not very confident (you sometimes need help in reading and writing in English)Not at all confident (you cannot read or write in English, or you prefer not to)

What is the highest level of education you have attained?
Lower level qualifications (NVQ or SVQ level 1, GNVQ Foundation level, GSVQ level 1, GCSE or O level below grade C, SCE Standard or Ordinary below grade 3, CSE below grade 1, BTEC, RSA Stage I, II, or III, City and Guilds part 1, Junior certificate)GCSE A*-C Grade/ O Level /Trade Apprenticeships (including GCSE/O Level grade A*-C, vocational level 2, NVQ or SVQ level 2, GNVQ intermediate or GSVQ level 2, RSA Diploma, City & Guilds Craft or Part II (& other names), BTEC, O level or GCSE grade A-C, SCE Standard or Ordinary grades 1-3)A levels, vocational level 3 and equivalents (including A level or equivalent, AS level, SCE Higher, Scottish Certificate Sixth Year Studies or equivalent, NVQ or SVQ level 3, GNVQ Advanced or GSVQ level 3, OND, ONC, BTEC National, SCOTVEC National Certificate, City & Guilds advanced craft, Part III (& other names), RSA advanced diploma)Other Higher Education below degree level (including Diplomas in higher education & other higher education qualifications, HNC, HND, Higher level BTEC, Teaching qualifications for schools or further education (below Degree level standard), Nursing, or other medical qualifications not covered above (below Degree level standard), RSA higher diploma)Higher Education & professional/vocational equivalents (including Degree or Degree equivalent, and above, Higher degree and postgraduate qualifications, First degree (including B.Ed.), Postgraduate Diplomas and Certificates (including PGCE), Professional qualifications at degree level e.g. graduate member of professional institute, chartered accountant or surveyor, NVQ or SVQ level 4 or 5)Other qualifications (including other vocational or professional or foreign qualifications)No qualifications

How far do you agree or disagree with the following statements?
I usually have a book on the go and I read most days
Agree stronglyAgreeDisagreeDisagree strongly

I hated maths in school
Agree stronglyAgreeDisagreeDisagree strongly

I usually need help if someone hands me a long form to complete
Agree stronglyAgreeDisagreeDisagree strongly

I have always struggled, more than other people, with numbers
Agree stronglyAgreeDisagreeDisagree strongly

I have always struggled, more than other people, with reading and writing
Agree stronglyAgreeDisagreeDisagree strongly

I prefer to speak to someone over the phone than to email them because I find writing difficult
Agree stronglyAgreeDisagreeDisagree strongly

Which of the following best represents the total annual income for your household, before deductions tax and National Insurance?
Less than £9,999£10,000 - £20,999£21,000 - £29,999£30,000 - £39,999£40,000 - £49,999£50,000 - £59,999£60,000 - £74,999£75,000 - £99,999£100,000 or morePrefer not to sayDon’t know

Do you currently have any debt repayments* that you are struggling to afford, and if so, what kind?
Overdue credit card billsShort term (also known as ‘payday’) loansPayment plans (e.g. Klarna and rent-to-own schemes)Rent or mortgage arrearsUtility arrearsOther kind of debt repayments, please describeNo debt repayments that I can’t afford

How long have you had this / these debts?
Less than 6 months6 months to a yearOver a year

How often - if at all - do you use the internet?
DailyAt least once a weekLess often than weeklyI have not accessed the internet in the last 3 monthsHardly everNever

To what extent do you agree or disagree with the following statements?
I don’t know how to do anything online/ on the internet
Strongly agreeAgreeDisagreeStrongly disagree

I’m unsure or worried about doing certain things online
Strongly agreeAgreeDisagreeStrongly disagree

I can’t do everything I want to do online without someone’s help
Strongly agreeAgreeDisagreeStrongly disagree

I don’t own a device with internet access
Strongly agreeAgreeDisagreeStrongly disagree

I can’t afford the data on my phone
Strongly agreeAgreeDisagreeStrongly disagree

I can’t afford a broadband contract
Strongly agreeAgreeDisagreeStrongly disagree

We would like to ask you about any issues that impact your daily activities or the work you can do. Do we have your permission to ask you this question?
YesNo

Which of these – if any – impact or limit your daily activities or the work you can do?
Hearing? Poor hearing, partial hearing, or are deafEyesight? Poor vision, colour blindness, partial sight, or are blindMobility? Cannot walk at all/ use a wheelchair or mobility scooter etc., or cannot walk very far or manage stairs or can only do so with difficultyDexterity? Limited ability to reach/ difficulty opening things with your hands/ difficulty using a telephone handset/ television remote control/ computer keyboard etc.Breathing? Breathlessness or chest painsMental abilities? Such as learning, understanding, concentration, memory, communicating, cognitive loss or deteriorationSocial/ behavioural? Conditions associated with this such as autism, attention deficit disorder, Asperger’s, etc.Your mental health? Anxiety, depression, or trauma-related conditions, for exampleDifficulties with speech, e.g. due to stroke, stutter or stammerOther illnesses/ conditions which impact or limit your daily activities or the work you can do (please specify)Nothing – no impairments or conditions impact or limit your daily activities or the work you can doPrefer not to sayDon’t know

Do you provide full-time (35 hours per week or more) unpaid care to a family member, partner or friend who needs help because of their illness, frailty, disability, mental health problem or addiction and cannot cope without their support?
YesNo

We are interested in speaking with people who have experienced various life events. Have you experienced any of the following in the last year?
Had a babyStarted a new relationshipEnded a relationshipHad a bereavement – your partner or someone in your household has diedStarted a new job

We will conduct the interviews in person or by Zoom or by telephone. It will be a conversation about your experiences, and you won’t need to read or write anything. Please let us know if you prefer an in-person, telephone or Zoom interview, and what support you need to enable you to take part in an interview. (e.g. someone attending with you, further information in advance etc.)

Zoom is easy to use - if you haven't used Zoom before we can give you clear instructions or do a quick trial run if you want. You don't have to have your camera on. If we do it face to face, we could come to you (either to your house or somewhere else you want to meet) at a time that is convenient.
Would you prefer?
Face to faceZoomPhone interviewAny additional needs, please specify

When would you like the interview to take place?
Date and Time (Write 2-3 available dates)