Project REDIRECTION || ONLINE QUESTIONNAIRE

Select Ethnic origin e.g White BritishWhite BritishWhite EuropeanBlack CaribbeanBlack AfricanBlack OtherIndianPakistaniBangladeshiChineseOther

Have you taken part in any market research discussion before?

YesNo

How many market research discussions have you taken part in, in the past 6 months and in the past 12 months?

What subjects were researched?

Have you ever been employed in any of the following occupations?

Market ResearchMarketing or advertisingJournalism/MediaInternational developmentGovernmentPoliticsPublic relationsImmigration servicesNone of these

Do you consent to the focus group being audio recorded (this will be used for internal analysis only and your responses will remain anonymous)?

YesNo

What is your current country of residence?

UKNon-UK

Which of the following best reflects your current employment status?

Working full-timeWorking part-timeStudentNot working, not studying, and not seeking workRetiredNot working, but seeking work or temporarily unemployed or sick

How long have you been living in the UK?

Less than 5 yearsMore than 5 years

Which of the following best describes your family status?

I have a child/ children aged under 16 living with me at homeI do not have any children aged under 16 living with me at home

Which of the following best describes your marital status?

SingleMarriedDivorcedOther

What is your annual personal income? By personal income, we mean your overall income, from all employment.
Under £20,000Over £20,000

What is your annual household income? By household income, we mean overall income from anybody who contributes financially to your home. If you have a partner or children who also work and contribute to the household finances, this would include their income as well as yours
Under £20,000Over £20,000

Which, if any, of the following state benefits or tax credits do you currently receive?
Universal Credit - including a Limited Capability for Work (LCWRA) elementUniversal Credit - not including a Limited Capability for Work (LCWRA) elementEmployment and Support Allowance (ESA)Jobseeker’s Allowance (JSA)Child Tax CreditWorking Tax CreditHousing BenefitIncome SupportPension CreditNone of the above

Have you moved house since 25th March 2019?
YesNo

When you moved house, did you take out, or try to take out a mail redirection?
Yes, I took out a mail redirectionNo, I did not take out a mail redirection

For which of the following reasons, if any, did you not redirect your post when you moved?
The priceDidn’t think I needed itDidn’t think it would workOtherDon’t knowI wasn’t aware of this service

When considering a mail redirection, did you think about applying for the concessions on the mail redirection scheme?
YesNo

Do you think you might have experienced any of the following negative consequences because all/some of your post has continued to be delivered to your previous address rather than due to any other postal delays?
I missed/lost important documents or post (e.g. financial documents,)I missed an important appointment (e.g. relating to legal, financial, medical matters)I experienced financial consequences (e.g. lost money such as cash/cheque, had to pay more money such as fines, missed bills)Someone stole my postI missed / lost post that was of personal significance to me (e.g. personal letters or cards)I felt anxious or worriedOther (please specify)Don’t knowNo/Not that I know of

Are you planning to move in the next 6 months?
YesNo

When you move house, are you thinking about taking out a mail redirection?
YesNo

When you looked into getting a mail redirection, did you consider applying for the concession on the mail redirection scheme?
YesNo

Do you have a long-term illness, health problem, disability or impairment that limits your daily activities?
YesNo

Which of the following best describes how your impairment or illness affects you?
Vision (blindness or visual impairment)Hearing (deafness or hard of hearing)Physical impairmentLearning or concentrating or remembering difficultiesMental health issueSocial or behavioural issues(e.g. due to neurological diverse conditions such as Autism, Attention Deficit or Asperger’s Syndrome)I suffer from a long-term health condition that doesn’t fit any of the aboveDon’t knowPrefer not to say

Which of the following best describes the area where you live?
UrbanRuralSuburban

What is your current living situation?
I live in university hallsI rent from the council or housing association, etcI am privately rentingI live with my parents or other family membersI am a homeowner

How reliant would you say you are on postal services to receive and/or send letters?
Very reliantFairly reliantNot very reliantNot reliant at allPrefer not to say