Project Fraud – UK Wide

Gender
MaleFemale

Ethnicity
White - BritishWhite - IrishAny other white backgroundMixed - White & Black CaribbeanMixed - White & Black AfricanMixed - White & AsianAny other mixed backgroundChinese or other Ethnic group - ChineseChinese or other Ethnic group - Any otherBlack or Black British - CaribbeanBlack or Black British - AfricanAny other Black backgroundAsian or Asian British - IndianAsian or Asian British - PakistaniAsian or Asian British - BangladeshiAny other Asian background

Have you ever been to a group discussion or market research interview?

YesNo

How long ago did you attend your last group/interview?

Less than SIX MONTHS agoOver SIX MONTHS agoNever

How many group/interviews have you been to in total?

None1-23 +

Do you, or any of your close friends or relatives work, or have worked in any of the following industries?

AdvertisingJournalismMarketingPublic RelationsMarket ResearchManufacture, distribution or wholesale of food productsRetail of grocery productsNone of these

What is your working status?

Full time workingPart-time workingHousewifeNon-workingStudentRetired

Which of the following applies to you?

I am single and live with my parentsI am single and live in my own homeI am married/cohabiting and we have no childrenI am married/cohabiting and we have children living at homeI am single and have children living at homeI am married/cohabiting and our children have all left home

How old are your children?

When it comes to making financial decisions for the financial products you hold, which of the following best applies to you?
I make my own decisions/ I am the main financial decision-maker in my householdIt is an equal/ joint decision between myself and someone else but I am actively involved in the decision-making processSomeone else tends to make the decisions

We are looking to speak to people who have been a victim of fraud. Can you tell me if any of the following statements apply to you?
I was a victim of fraud less than 12 months agoI was a victim of fraud within the last 12-months to 3-yearsI was a victim of fraud over 3 years agoI have never been a victim of fraud

Would you be happy to talk about your experience of fraud in an online discussion group with others who have had a similar experience to you?
YesNo

We’d like to now go into more detail about your fraud, can you tell me which of the following best describes what happened to you?
I was a victim of an impersonation scam. I received a text, email, phone call from someone purporting to be my bank or another well know organisation I gave my authentication details to them either online or over the phoneI was the victim of a purchasing scam. I paid for goods or services that I never receivedI was the victim of a romance scam. I gave money to a person I met online and believed I was in a relationship withI was the victim of an investment scam, I was convinced to move my money Into a fictitious fund that offered high returnsI was the victim of another type of fraud

can you tell me how you were first alerted to the fraud?
I was notified by my bankI realised that I had been a victim of fraud myselfI was alerted by a friend/family member

Can you tell me how much was taken from you?
Less than £200More than £200

How would you describe the financial implications of this?
It was tough, I really struggled without the money that was takenWhilst it wasn’t ideal, I managed without the money that was takenThe loss of the money didn’t really affect me financially

Was this your first experience of fraud?
Yes, this was my first experience of fraudNo, I have been the victim of fraud before

can you tell me if the fraud case has been resolved?
Yes, it's now been resolvedNo, the case is still open. It hasn't been resolved

thinking about how the fraud case was resolved, can you tell me which of the following statements best describes how you felt your bank dealt with it?
I was delighted, they could not have done anything moreI was satisfied, they did a goodI was disappointed, they could have done a few thingsdifferently/betterI was frustrated, there is a lot they could have done to improvethe experience for meI made a complaint about how the fraud was handled

Was the money taken from you reimbursed?
Yes, it was reimbursedNo, it wasn't reimbursed

How emotionally impacted do you feel now from this fraud experience?
I don't feel emotionally impacted any moreI still feel very emotional about this experience

Can you tell me which if any, of the following financial providers you have your main banking relationship with i.e. have your main personal current account with and at least one other product
Lloyds BankHalifaxBank of ScotlandBarclaysSantanderRBSNatWestNationwideHSBCFirst DirectTSBMonzoStarling BankRevolutTandemAtom Bank

Would not consider for future financial products
Lloyds BankHalifaxBank of ScotlandBarclaysSantanderRBSNatWestNationwideHSBCFirst DirectTSBMonzoStarling BankRevolutTandemAtom Bank

Looking at the following list of adjectives, which ones you would say best describe yourself?
AdventurousArticulateBrightChattyCheerfulCreativeDaringEasy goingFun-lovingImaginativeHelpfulPlayfulQuietSpontaneousTalkative

Which Session
31st March 202228th April 2022