Project CONNECTIVITY RESEARCH – FINANCIAL HARDSHIP LONDON – IN PERSON

Select Ethnic origin e.g White BritishWhite BritishWhite EuropeanBlack CaribbeanBlack AfricanBlack OtherIndianPakistaniBangladeshiChineseOther

Have you taken part in any market research discussion before?

YesNo

How many market research discussions have you taken part in, in the past 6 months and in the past 12 months?

What subjects were researched?

Have you ever been employed in any of the following occupations?

Market ResearchMarketing or advertisingJournalism/MediaInternational developmentGovernmentPoliticsPublic relationsImmigration servicesNone of these

Do you consent to the focus group being audio recorded (this will be used for internal analysis only and your responses will remain anonymous)?

YesNo

What is your current country of residence?

UKNon-UK

Which of the following best reflects your current employment status?

Working full-timeWorking part-timeStudentNot working, not studying, and not seeking workRetiredNot working, but seeking work or temporarily unemployed or sick

How long have you been living in the UK?

Less than 5 yearsMore than 5 years

Which of the following best describes your family status?

I have a child/ children aged under 16 living with me at homeI do not have any children aged under 16 living with me at home

Which of the following best describes your marital status?

SingleMarriedDivorcedOther

Below are some actions people may be taking in relation to an increasing cost of living. To what extent might you do any of these in the next six months?
Turning off the heating / reducing use of appliances to save on bills
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

Cancelling subscriptions e.g. Netflix, Spotify, magazine subscriptions
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

Reduce my spending on things that I enjoy (e.g., eating out, holidays, socialising)
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

Reduce my spending on things I need (e.g., buying food from value ranges/cheaper options)
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

Skipping meals to save money
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

Reducing the length of the showers I take or reducing the number of baths I take
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

Seeking support or advice from my bank or credit provider, a charity, a utility provider, or an independent body (like Citizens Advice) to help you manage your bills
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

Relying on credit to pay your bills (e.g. overdraft/credit card)
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

Using a food bank
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

Which of the following things, if any, would you be able to afford at the moment?

Little treats for myself and/or my family
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

An unexpected £500 bill
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

An unexpected £100 bill
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

A new mobile phone if mine broke
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

A night out with my friends
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

My mortgage or housing costs if they increased by £100 a month
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

To buy a present for a friend or family member, e.g. for their birthday or for Christmas
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

A new outfit for a special event
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

Where do you live?
London, including suburban areasOther

How do you mainly access the internet at home?
Home Wi-Fi/broadbandPublic Wi-Fi4G/5GA mix of the above

how the cost-of-living crisis has impacted your use of internet and other online activities, how likely are you to do the following in the next 6 months?

Giving up Wi-Fi or mobile data to be able to afford my other bills
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

Looking for cheaper internet or mobile data plans
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

Making more use of public Wi-Fi hotspots to save mobile data
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

Relying heavily on library or community centres for free Wi-Fi
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

Going without Wi-Fi or a mobile data plan
I am already doing thisI will definitely do thisIt’s likely I will do thisI’m not sure if I will do this It’s unlikely I will do thisI definitely won’t do this

About your digital skills, which of the following tasks do you feel confident doing?

Turning on a device and entering my username and password when required
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Using a mouse/keyboard / touchpad
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Locating and opening applications / programmes / platforms
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Communicating with other people using email / WhatsApp / Messenger
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Using software to create, write, and edit documents (e.g. on Microsoft word for a CV or letter)
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Sharing files or links to others (e.g. via email attachments)
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Making and receiving video calls
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Recognising what info or content online may or may not be trustworthy
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Using search engines to find info you are looking for
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Storing and backing up photos (e.g. iCloud, Google Drive, Dropbox, OneDrive)
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Using the cloud to access content from different devices
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Streaming or downloading entertainment content from services like YouTube, Spotify, Netflix, BBC iPlayer
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Setting up an account online to buy goods or services (e.g. Amazon, eBay, supermarkets)
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Filling out forms online to access the services you need (e.g. voting reg, ordering repeat prescriptions, booking appointments or train tickets)
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Buying goods or services using online payments (e.g. debit / credit card, PayPal, Apple Pay, Google Pay, World pay)
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Managing your money and transactions online (e.g. viewing your balance and transferring funds on a banking app)
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Using the internet to find info to help you solve a problem (e.g. from search engines, FAQs, web chat, forums)
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Using the internet to improve your ability to do new things (e.g. from tutorials and how-to guides)
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Acting with caution online and understanding the risks and threats involved in carrying out activities online
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Setting privacy and marketing settings to websites and your accounts
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Identifying secure websites (e.g. by looking for the padlock and ‘https’ in the search bar)
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Recognising suspicious links and knowing that clicking on them or downloading unfamiliar attachments is a risk (e.g. phishing emails/texts, pop-ups)
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Updating your device software/operating system to prevent viruses and other risks
I feel very confident in thisI feel somewhat confident in thisI don’t feel very confident in thisI’m not sure about this task at all

Do you currently own and have access to a mobile phone that is capable of accessing the internet?
YesNo

What mobile network is your current mobile phone on?
VodafoneO2EEGiffGaffThreeOther

Is your phone “unlocked”, meaning you can use a sim card from any network provider with it?
YesNoNot sure

What kind of sim card do you currently have?
ContractPay as you goSim Only

Do you have any needs or requirements that you would like us to consider for the research (Eg. dyslexia, wheelchair use)?