Household Technology

Do you or does anyone in your immediate family work for any of the following?

An advertising agency or media companyA food or beverage manufacturer, distributor or processorA technology manufacturer, distributor or processor, or sales of technologyA marketing or market research firm or departmentA telecommunications company or phone networkA public relations companyNone of these

Have you ever attended a market research group discussion / depth interview before?

YesNo

How many market research group discussions / depth interviews have you attended in the last 2 years?

NoneOneTwoMore than 2

On what subjects was/were the group discussion(s)/depth interview(s) you attended?

When was the last time you attended a group discussion/depth interview?

Less than 6 months agoMore than 6 months agoI have not attended any

Which of these best describes your home life?

Cohabiting/married/in a relationship/ single with children under 18 at homeCohabiting/married/in a relationship/ single without children under 18 at homeCohabiting/married/in a relationship/ with children over 18 living at home with meCohabiting/married/in a relationship/ without children over 18 living at home with meCohabiting/married/in a relationship/ single without children

Which of the following companies provides your home BROADBAND service currently?

Virgin Media

Currently have a contract withI don’t currently have a contract with but did/wouldI would never use this supplier

TalkTalk

Currently have a contract withI don’t currently have a contract with but did/wouldI would never use this supplier

Sky

Currently have a contract withI don’t currently have a contract with but did/wouldI would never use this supplier

BT

Currently have a contract withI don’t currently have a contract with but did/wouldI would never use this supplier

Plusnet

Currently have a contract withI don’t currently have a contract with but did/wouldI would never use this supplier

Vodafone

Currently have a contract withI don’t currently have a contract with but did/wouldI would never use this supplier

Do you take standard or fibre broadband from your provider currently?

Standard broadband (typically providing download speeds of up to 17Mb/s)Fibre/Fibre Optic Broadband (typically providing download speeds of 35Mb/s or more)Don’t know

TalkTalk Customers
How long have you been a customer with them?

Under 6 months6 months – 1 year1 – 2 years2 years or more

Which of the following providers do you currently subscribe to for TELEVISION services?

Virgin MediaTalkTalkSkyBT TVEE TVSomeone else (NOT including Netflix, Amazon Prime Video, NOW TV)I don’t subscribe to any TV subscription services

TalkTalk TV customers are able to add ‘TV Boosts’ to their TV package, providing access to extra channels. Do you currently pay to take any of the following TV Boosts from TalkTalk TV?

TV Starter Boost (includes popular Sky entertainment channels like Sky One and Sky Living)TV Select Boost (includes the top 6 Pay TV channels including Fox and Gold)Entertainment Boost (includes 30 top pay TV entertainment channels including Fox, Gold and MTV)Kids Boost (10 top Kids channels)BoxNation BoostSky Sports Boost (All 8 Sky Sports premium channels)Sky Cinema Boost (All Sky Cinema premium channels and over 1000 movies on demand)Sky Sports & Cinema Boost (Sky Sports and Sky Cinema combined for a saving)Asian BoostNone of the above

Thinking about the TV programmes and films you watch, which of the following devices do you use to watch these?

TViPad/TabletComputer/LaptopMobile PhoneA set-top box, connected to a TVA TV streaming stick, connected to a TV (e.g. Amazon Fire TV Stick, Roku Stick etc.)Other (Please specify)

Thinking about the TV package you have, which of the following best applies to you?

We/ I watch standard / ‘Freeview’ type channels as broadcast, on a TV with no monthly packageWe/ I have a Standard TV package, the ability to record plus I sometimes use catch-up services (e.g. iPlayer)We/ I have a Standard TV package, with the ability to record, plus I use catch-up & subscription services (e.g. iPlayer, Netflix) and sometimes watch on devices such as a tablet or smartphoneWe/ I have access to multiple TV, catch-up & streaming services and watch them across multiple devices, e.g. tablets, smartphones

Do you use any of the following services to rent or buy digital versions of films and TV programmes (i.e. that you stream or are saved on a laptop, tablet etc. - NOT physical DVDs)
Choose all that apply

Sky StoreAmazon Prime VideoiTunesVirgin MoviesBT TV StoreTalkTalk TV StoreGoogle Play/YouTube MoviesRakutenOtherNone of the above

Do you use any of the following catch-up or streaming services?
Choose all that apply

NetflixAmazon Prime VideoNOW TVDisney LifeHayuITV Hub+ (paid-for catch-up TV service)All4ITV Hub (free catch-up TV service)Demand 5iPlayerOther

And who makes the decisions around the Broadband, Landline and TV services that you use in the household?

I am the sole decision makerI am the main decision maker, but my partner/ somebody else in the household does have an inputI equally share the responsibility with my partner/someone else in the householdMy partner/ someone else in the household is the main decision maker, but I do have an inputMy partner/ someone else in the household is the sole decision maker

On a scale of 1 to 5, where do you feel you fit best when it comes to using technology (where:
1 = Not comfortable, I generally need help with all technology/technology related activities
5 = I am an expert when it comes to technology/ technology related activities – I am the person others come to for advice)?

The research may be audio or video recorded.
This will be used purely for internal research purposes and anonymously integrated within the researchers final reports – no identifying information will be used.
All participants are protected by the MRS Code of Conduct. Are you happy to take part?

YesNo

Which group are you interested in attending?

Group 1: Monday 6th August - TalkTalk BB + TV Customers (Loyal Freeriders) - 6.00pmGroup 2: Monday 6th August - TalkTalk BB + TV Customers (Loyal Spenders) - 8.15pmGroup 4: Thursday 9th August - TalkTalk BB, non-TalkTalk TV Customers (Tech-Savvy families) 5.45pmGroup 6: Thursday 9th August - Non-TalkTalk BB, non-Pay TV Customers (Basic) - 8.00pm