Financial Services

Do you, or does anyone in your household or immediate family, work in any of the following types of industries?

Marketing or Market researchAdvertisingBankingMediaFinancial servicesNone of the above

Have you ever been involved in market research discussions before?

YesNo

How long ago was the last market research discussion you took part in?

Within the last 6 months6-12 months agoLonger than a yearNot Applicable

Are you a UK resident?

YesNo

Who do you hold your MAIN /PRIMARY current account with (by this, we mean the account into which your salary is paid)?

LloydsHalifaxBank of ScotlandRoyal Bank of ScotlandBarclaysHSBCSantanderNatwestMetro BankNationwideOther (Please specify)

Which of the following best describes your current working status?

Employed - Full timeEmployed - Part timeSelf - employedUnemployedStudent

In which of the following bands does your personal annual income appear?

Under £20,000£20,000 - £29,999£30,000 - £39,999£40,000 - £49,999£50,000+

Which of the following banks would you NEVER consider using?

LloydsHalifaxBank of ScotlandHSBCRoyal Bank of ScotlandMetro BankHSBCHalifaxNationwideSantanderThe Co-OperativeFirst Direct

We are working directly with Lloyds Banking Group for this research. Are you happy for us to pass on your personal details and responses to this questionnaire to them? This will only be used for research purposes and will be treated confidentially.

YesNo

The group interview session will take 90 minutes and will be conducted by a researcher from Lloyds. It will be recorded/observed. The interview will be an informal discussion with you to understand Banking. The feedback provided will be used to help Lloyds to understand Consumer Banking users.

We work to the Market Research Society code of conduct, which means that any feedback you give will be held in the strictest confidence and will only be used for research purposes. It will also be fed back to Lloyds anonymously, unless you specifically request otherwise. No individual will be identifiable in the results. Nothing will be sold to you as a result of the meeting; we are just interested to hear your experience and views.

Please note that you have the right to:

* Access any personal data held by us;
* Withdraw your consent to use your personal data;
* To object to the processing of your data.

During the course of the discussion, we may be collecting information from you that is classified as sensitive as it relates to Business Banking. Please confirm you give your consent for this information to be collected?

YesNo