Customer Banking

MaleFemale

ETHNIC ORIGIN
White BritishWhite otherBlack CaribbeanBlack AfricanBlack otherIndianPakistaniBangladeshiAsian otherChineseWhite & Black CaribbeanWhite & Black AfricanWhite & AsianOther

Do you, or does anyone in your household or immediate family, work in any of the following types of industries?

Marketing or Market research servicesAdvertisingBankingFinancial servicesMediaWeb/Graphic Design or ITPublic RelationsNone of the above

Have you ever taken part in a market research group discussion or depth interview on any subject?

YesNo

When was the last time you attended a group discussion/depth interview?

Less than 6 months agoMore than 6 months agoNever

How many times have you taken part in a market research group discussion/depth interview?

None1 to 34 to 6More than 6

What subjects have you been interviewed on before?

What bracket your Household annual income falls into (Including any benefits and tax credits you may currently receive)?
Under £20,000£20,000 - £29,999£30,000 - £39,999£40,000 - £49,999£50,000 - £75,000£75,999 - £100,000£100,000+

Who do you hold your MAIN/PRIMARY current account with (By this we mean the account into which your salary is paid)?
LloydsHalifaxBank of ScotlandBarclaysHSBCSantanderNatWestMetro BankRoyal Bank of ScotlandNationwideOther (Please specify)

Are you affected by any physical or mental disabilities?
YesNo

Which of the following physical or mental disabilities listed below are you affected by?
ADHDAnxietyAsperger SyndromeAsthmaAutismChronic PainCoeliac DiseaseDepressionDiabetesEpilepsyCrohn's diseaseHypoglycemiaLupusMultiple SclerosisSchizophreniaDyspraxiaSpinal DisordersDeaf Hearing impairedNone of these

Are you currently registered for mobile banking on your smartphone?
YesNo

How often do you use your mobile banking app?
Every day2-3 times a weekOnce a weekOnce every 2 weeksAt least once a monthRarely (less than once a month)Never

When was the last time you made a bank transaction using Internet Banking? By bank transactions, we mean paying people and/or companies, moving money between your own accounts, paying credit/store cards, setting up Direct Debits and Standing orders (regular payments), withdrawing cash from an ATM, receiving payments into your account (salary, cheques, interest, cashback, etc.) or any other type of card transactions such as paying for your groceries with your card.
TodayIn the last weekIn the last 2 weeksIn the last monthIn the last 3 monthsIn the last 4-6 monthsMore than 6 monthsNever

How confident do you feel using technology?
Very confidentConfidentSomewhat confidentNot very confidentNot sure

Which of the following methods do you to use for banking?
Telephone BankingIn-branch (Human Contact)Text Message BankingInternet Banking

Do you recall a time when you had trouble accessing your Internet Banking?
YesNo

Can you provide a brief summary of what happened when you had trouble accessing your Internet Banking?

Which of the following banks would you NEVER consider using?
LloydsHalifaxBank of ScotlandHSBCMetro BankNationwideSantanderThe Co-OperativeFirst DirectOther

You will be audio and video recorded for this research, you will also be asked to read and sign an NDA form. These recordings will only be used for research purposes and only shared between the research company and the end client. Your details will not be passed on to any third parties. Are you happy to participate on this basis?
YesNo

We are working directly with Lloyds Banking Group for this research. Are you happy for us to pass on your personal details, and responses to this questionnaire to them? This will only be used for research purposes and will be treated confidentially?
YesNo

What time would you like to be interviewed?

9.30am to 10.30am10.30am to 11.30am11.30am to 12.30pm1.30pm to 2.30pm2.30pm to 3.30pm3.30pm to 4.30pm4.30pm to 5.30pm

Alternative time in case first choice is not available?