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Banking Security

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Banking Security

Please see below details of some upcoming research you may be interested in:

Subject	Banking Security
Date	Thursday 26th April
Time	10.00am
Duration	2 hours
Location	Central London
Incentive	£75 + £10 for early arrival paid by BACS after the session

We are recruiting people to take part in a market research study on Banking Security, and would like to include your opinions.

Looking for 8 people – males and females aged 50 to 65 – with an active UK current account. We’d like to recruit participants with a broad range of internet proficiency, different views on cyber security, and different experience of online crime.

The sessions will be recorded for internal use.

If you’re interested in taking part in this project, please enter your details below, then click on the “Register For This Project” button at the bottom of this form.

Once we receive your application, if you fit the basic criteria, we will contact you for further screening before you’re selected to take part.

You will only be contacted if the answers you’ve provided meet the criteria for this project and we have spaces left on the group if you do not receive a response then you are not required to participate on this occasion.

Do you, or does anyone in your household or immediate family, work in any of the following types of industries?

Marketing or Market research servicesAdvertising4. Financial servicesBankingPublic Relations/MediaJournalismWeb/ Graphic designNone of these

Have you ever been involved in market research discussions before?

YesNo

About how long ago was the last market research discussion you took part in?

Within the last 6 months6-12 months agoLonger than a yearNever

Who do you hold your MAIN /PRIMARY current account with (the account into which your salary is paid)?

LloydsHalifaxBank of ScotlandRoyal Bank of ScotlandBarclaysHSBCSantanderNatwestMetro BankNationwideTSBOther (please specify)

When was the last time you made a bank transaction with your primary current account (paying people and/or companies, moving money between your own accounts, paying credit/store cards, setting up Direct Debits and Standing orders (regular payments), withdrawing cash from an ATM, receiving payments into your account (salary, cheques, interest, cash back, etc.) or any other type of card transactions such as paying for your groceries with your card)?

TodayIn the last weekIn the last 2 weeksIn the last monthIn the last 3 monthsMore than 3-4 months ago

Which of the following best describes your current living situation?

A home–owner with a mortgageA home–owner with no mortgageA tenant living in council propertyA tenant (private renting)A tenant (private renting from local borough councilHouse/Flat share (rented accommodation)Live at home with parentsNone of the above

How long do you have left on your mortgage?

1-5yrs6-10yrs10+yrsDon’t known/a

Do you own and regularly use a smartphone?

YesNo

Which of the following type of smartphone do you own and use as primary mobile device?

iPhoneAndroidSamsungLGHTCBlackberryNone of the above

How long have you had your smartphone?

1 month2-3 monthsMore than 3 months

Are you currently registered for internet banking or mobile banking with your current account?

Yes – internet bankingYes – mobile banking (via an app)Yes – BothNo

How often would you say you access your account online?

Very often (at least once a week)Regularly (at least twice a month)Sometimes (less than once a month)Never

Do you use any of the following devices?
Choose all that apply

LaptopTabletDesktopGoogle HomeAmazon Alexa

In the past have you experienced any of the following which has ‘led to monetary loss’?
Choose all that apply

Digital Identity theft (personal information)Data Breach e.g. TalkTalk information leakMoney stolen from your electronic bank accountFraud after purchases e.g. dating website scams, fake concert tickets, fake competitionsOnline fraud leading to monetary lossDuped/Scammed e.g. a telephone call instructing them to take action on their machineMoney stolen via fraud emails or fake websitesHad someone take access their computer, networks or services without permissionNone of the above

How long ago did you experience the above?

Please rate the extent to which you agree or disagree with the following statements- 1 is strongly disagree 5 is strongly agree

I usually read security information (e.g. privacy policy) and terms and conditions before buying something from a new company online

1 = Strongly disagree2 = Disagree3 = Neither agree nor disagree4 = Agree5 = Strongly agree

I’m comfortable sharing my location when I’m asked on a website or app

1 = Strongly disagree2 = Disagree3 = Neither agree nor disagree4 = Agree5 = Strongly agree

I usually opt out of marketing information

1 = Strongly disagree2 = Disagree3 = Neither agree nor disagree4 = Agree5 = Strongly agree

I have taken action to protect myself online: Installed ad blockers, use a password manager, use “Do not track” browser plug-in, use identity masking tools etc.

1 = Strongly disagree2 = Disagree3 = Neither agree nor disagree4 = Agree5 = Strongly agree

I let people know where I am, by posting publicly on social media e.g. Facebook, Instagram etc.

1 = Strongly disagree2 = Disagree3 = Neither agree nor disagree4 = Agree5 = Strongly agree

I am concerned about my online security

1 = Strongly disagree2 = Disagree3 = Neither agree nor disagree4 = Agree5 = Strongly agree

I use / would consider using biometric methods e.g. fingerprint, facial recognition, when logging into devices

1 = Strongly disagree2 = Disagree3 = Neither agree nor disagree4 = Agree5 = Strongly agree

Please score yourself on how comfortable/able you are doing the following tasks, where the scoring is: 0 = Can't do/don't know what it is - 4 = Expert (could teach others)

Use a keyboard and mouse