Banking Research

Gender:
MaleFemale

Ethnicity:
White BritishWhite EuropeanBlack CaribbeanBlack AfricanBlack OtherIndianPakistaniBangladeshiChineseOther

Do you or any member of your family work in any of the following industries?

AdvertisingMarket ResearchPublic RelationsJournalismBanking/financial servicesInsuranceMarketingNone of these

When was the last time you attended a market research group or interview?

During the last 6 monthsMore than 6 months agoNever

What was the subject of the group discussions/interviews you attended?

SME
______________________________________

Are you the most senior person within your business with responsibility for dealing with your business banking on a day to day basis, by which I mean the person who goes to the bank branch to conduct transactions for the business?

YesNon/a

What is your job title?

Owner/DirectorFinance Manager/DirectorAccountantOther (write in)n/a

What is the principle activity of this business?

RetailHospitality (restaurant/café/pub etc.)Pub or barPersonal care – hairdresser/nail bar etcMarket trader/mobile traderBuilding or associated trades (plumber etc.)Other in-home services (cleaning/dog valet etc.)SolicitorCharitable organisationEducation (schools)Amusement ArcadesEducation . schoolsOthern/a

How many employees does your business have?

0 -56 - 2020+n/a

Which of the following statements best describes your business?

Our business receives a lot of cash that we need to depositOur business receives a lot of cheques that we need to depositOur business receives both cash and cheques that we need to depositOur business is mainly paid online, we rarely have cash or chequesn/a

Where do you hold your main business banking account?

BarclaysFirst DirectHSBCHalifaxLloyds BankM&S BankNationwideNatWestRoyal Bank of ScotlandSantanderTSBOther (write in)None of these

CONSUMERS
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How would you describe your current life stage?

SingleLiving as a coupleLiving as a couple with children under 18Living as couple with children over 18 at homeSingle parent with children under 18Single parent with children over 18 at homeEmpty nestern/a

What is your working status?

Working full timeWorking part timeFreelancing/self-employedStudyingHome maker/child careNon-workingRetiredn/a

What is your household income?

Below £20k per annumAbove £20k per annumn/a

Where do you hold your main current account (By main current account, I mean the account into which your salary/wages are paid)?

BarclaysFirst DirectHSBCHalifaxLloyds BankM&S BankNationwideNatWestRoyal Bank of ScotlandSantanderTSBOther (write in)None of thesen/a

What type of current account do you hold with HSBC?

HSBC Bank Account (Mass)HSBC Advance Bank AccountHSBC Premier Bank AccountDon’t known/a

ALL
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Have you visited a branch of HSBC in the last 2 months and gone to the counter?

YesNo

And roughly how often do you visit a branch of HSBC and use the counter service?

Once a week or moreEvery 2 or 3 weeksAt least once a monthAt least every couple of monthsLess frequently than every couple of months

And what sort of things do you generally do at the counter when you visit?
Choose all that apply

Pay in chequesPay in cashPay billsSet up a direct debit/standing order or other paymentCheck account balanceTake out cashOther (write in)

When you go into the branch to bank cash or cheques, how often do you make use of the machines (Immediate deposit machines) rather than go to the counter?

On every visit, if possibleMost of the timeSome of the timeOccasionallyNever usedDidn’t know this was available.

How much do you agree or disagree with the following statements?

If possible, I prefer to do my transactions at the counter

Strongly disagreeDisagreeNeitherAgreeStrongly Agree

I don’t really like using online banking

Strongly disagreeDisagreeNeitherAgreeStrongly Agree

I prefer to deal with real people when doing banking

Strongly disagreeDisagreeNeitherAgreeStrongly Agree

I don’t feel confident using self service machines to deposit cash or cheques in branch

Strongly disagreeDisagreeNeitherAgreeStrongly Agree

I don’t feel comfortable using self service machines in branch and prefer using the counter

Strongly disagreeDisagreeNeitherAgreeStrongly Agree

Are you a UK National or have you been living permanently in the UK for at least 5 years?

UK NATIONALNON UK NATIONAL LIVING IN UK PERMANENTLY FOR AT LEAST 5 YEARSNEITHER

We would like to ask some people to do a task in the week after the group (to be confirmed but likely to be something like paying in a cheque) and then contact you to ask you a few quick follow up questions, based on your experience. Are you willing to do this? You will be paid you for the follow up.

YesNo

Are you willing to be contacted again for a potential follow up of this study within the next 12 months’?

YesNo

Which group would you like to attend?

Group 2: SME - 6.00pmGroup 5: Consumers - 7.45pm