Banking Research 2

Please Select Your Ethnic Origin

White BritishWhite IrishAny other White backgroundWhite and Black CaribbeanWhite and Black AfricanWhite and AsianAny other mixed backgroundIndianPakistaniBangladeshiAny other Asian backgroundCaribbeanAfricanAny other black backgroundChineseAny other background

Have you or any member of your family or close friends been employed in any of the following roles?

AdvertisingMarketingFinanceBankingMarket ResearchPublic Relations/MediaJournalismWeb/Graphic designITNone of these

How many market research focus groups have you participated in, in the past?

1-3 groups4+ groupsNone

When did you last attend a market research focus group?

In the last 6 monthsOver 6 months agoI have never attended a market research focus group

Who is your main banking service provider?

BarclaysLloydsNationwideSantanderHalifaxTSBNatWestBank of ScotlandRoyal Bank of ScotlandHSBCOther (please specify)

Which of the following do you use to manage your money generally?

I usually use my bank’s internet banking on my desktop or laptopI usually use my bank’s mobile app on my phone or tabletI prefer to stick to telephone and branchA mixture of all of the above

Do you own and regularly use one of the following mobile devices?

iPhoneAndroidBlackberryMixture of aboveNone of the above

How long have you owned a smartphone (including current phone or any previous ones)?

Less than 3 monthsMore than 3 months

Are you registered/do you use online (or internet) banking for your account services?

Yes I use online bankingNo I do not have online banking

Which of the following are you registered for internet banking with?

BarclaysLloydsNationwideSantanderHalifaxTSBNatWestBank of ScotlandRoyal Bank of ScotlandHSBCOther (please specify)

Are you registered/do you use a mobile banking APP, downloaded from the Apple Store or Android Play Store?

Yes I have a mobile banking appNo I do not have a mobile banking app

Which of the following banks do you have a mobile app service for?

BarclaysLloydsNationwideSantanderHalifaxTSBNatWestBank of ScotlandRoyal Bank of ScotlandHSBCOther (please specify)

How long have you used a mobile banking app on your current smartphone?

Less than 3 monthsMore than 3 months

Do you have access to any of the following accounts on your mobile banking app?

Savings accountISA accountLoan accountCredit card accountNone of the above

How often do you use your mobile banking app?

Daily (No less than 4 times per week)Once a week or lessFortnightly or lessAt least once per monthLess than monthlyDo not have online banking

When did you last make an account transaction using online banking?

Less than 3 months agoMore than 3 months ago

Would you reject any of the following banks products?

BarclaysLloydsNationwideSantanderHalifaxTSBNatWestBank of ScotlandRoyal Bank of ScotlandHSBC

Which of the following describes your working status?

Unemployed/StudentSelf-employedEmployed full or part timeRetired

Do you have a current account banking product(s) at any of the following banks?

BarclaysLloydsNationwideSantanderHalifaxTSBNatWestBank of ScotlandRoyal Bank of ScotlandHSBCOther (please specify)Don’t have a UK current account

As well as your current account, which of the products below do you have (with THE SAME SUPPLIER as your current account)?

Savings accountISA accountLoan accountCredit card accountNone of the above

Have you made any banking transactions in the last month?

YesNo

Do you or have you ever researched financial products/services online?

YesNo

DIGITAL SKILLS
_________________________________________________________
Please score yourself on how comfortable/able you are doing the following tasks online;

Communicating - Communicate, collaborate, & share

I can communicate with others digitally using email and other messaging apps (e.g. WhatsApp)
0 = Can't do/don't know what it is1 = Would need help to do2 = Could do with difficulty3 = Could do with ease4 = Confident (could teach others)

I can post messages, photographs, videos or blogs on social media platforms (e.g. Facebook)
0 = Can't do/don't know what it is1 = Would need help to do2 = Could do with difficulty3 = Could do with ease4 = Confident (could teach others)

Handling information & content - Find, manage & store digital information & content securely

I can use search engines to find information and make use of search terms to generate better results
0 = Can't do/don't know what it is1 = Would need help to do2 = Could do with difficulty3 = Could do with ease4 = Confident (could teach others)

I can organise and upload/download my information and content using files and folders on my device (smartphone or laptop)
0 = Can't do/don't know what it is1 = Would need help to do2 = Could do with difficulty3 = Could do with ease4 = Confident (could teach others)

Transacting - Register and apply for services, buy and sell goods and services, and administer and manage transactions online

I can set up an account online (e.g. for shopping online), using appropriate websites or apps, that enable me to buy goods or services
0 = Can't do/don't know what it is1 = Would need help to do2 = Could do with difficulty3 = Could do with ease4 = Confident (could teach others)

I can use different payment systems, such as credit/debit card or bank transfers, to make payments for goods or services
0 = Can't do/don't know what it is1 = Would need help to do2 = Could do with difficulty3 = Could do with ease4 = Confident (could teach others)

Problem solving - Find solutions to problems using digital tools and online services

Use chat facilities (where available) on websites to help me solve problems
0 = Can't do/don't know what it is1 = Would need help to do2 = Could do with difficulty3 = Could do with ease4 = Confident (could teach others)

Use online tutorials, FAQs and advice forums to solve problems
0 = Can't do/don't know what it is1 = Would need help to do2 = Could do with difficulty3 = Could do with ease4 = Confident (could teach others)

Being safe and legal online - Stay safe, legal and confident online

Set privacy settings on my social media and other accounts
0 = Can't do/don't know what it is1 = Would need help to do2 = Could do with difficulty3 = Could do with ease4 = Confident (could teach others)

Recognise suspicious links in email, websites, social media messages and pop ups and know that clicking on these links or downloading unfamiliar attachments could put me and my computer at risk
0 = Can't do/don't know what it is1 = Would need help to do2 = Could do with difficulty3 = Could do with ease4 = Confident (could teach others)
_________________________________________________________

At what time would you like to be interviewed?

9.30am t 10.30am10.45am to 11.45am12.00noon to 1.00pm1.45pm to 2.45pm3.00pm to 4.00pm4.15pm to 5.15pm5.30pm to 6.30pm

Alternative time in case first choice is already taken?