Project Mortgage Journey

Gender
MaleFemale

Have you ever been to a group discussion or market research interview?

YesNo

How long ago did you attend your last group/interview?

Less than SIX MONTHS agoOver SIX MONTHS agoNever

How many group/interviews have you been to in total?

None1-23 +

What was the subject of the last group / interview you went to?

Do you, or any of your close friends or relatives work, or have worked in any of the following industries?

AdvertisingJournalismMarketingPublic RelationsMarket ResearchFinancial Services, Banks etcLawNone of these

What is your working status?

I am employed full timeI am self-employed full timeI am employed part timeI am self-employed part timeI am a stay at home parentI am currently unemployed

Which of the following brackets best describes your HOUSEHOLD annual
income?

Less than £20,000£20,000 - £25,000£26,000-£30,000£31,000-£35,000£36,000-£40,000£41,000-£45,000£46,000-£50,000£51,000-£55,000£56,000-£60,000£61,000-£65,000£66,000-£75,000£76,000-£85,000£86,000-£100,000Over £100,000

Which of the following applies to you?

I am single and live with my parentsI am single and live in my own homeI am married/cohabiting and we have no childrenI am married/cohabiting and we have children living at homeI am single and have children living at homeI am married/cohabiting and our children have all left home

How old are your children?

Thinking of your home, which of the following applies to you?

I am a homeowner and own my home outrightI am a homeowner with less than 5 years to pay on my mortgageI am a homeowner with more than 5 years to pay on my mortgageI rent – privateI rent – social housing

Which of this best describes the area you live?

UrbanRuralSuburban

When it comes to making financial decisions for the financial products you hold, which of the following best applies to you?

I make my own decisions/ I am the main financial decision maker in my householdIt is an equal/ joint decision between myself and someone else but I am activelyinvolved in the decision-making processSomeone else tends to make the decisions

Which of the following financial providers you

A) have your MAIN banking relationship with i.e. have your main personal current account with and at least one other product
B) WOULD NOT consider for future financial products

MAIN BANK
Lloyds BankHalifaxSantanderBarclaysBank of ScotlandRBSNatWestNationwideHSBCFirst DirectTSBMonzoOther (please specify)

NOT CONSIDER
Lloyds BankHalifaxSantanderBarclaysBank of ScotlandRBSNatWestNationwideHSBCFirst DirectTSBMonzo

How long have you had your personal current account?
Less than 5 yearsMore than 5 years

Do you have any savings / investments?
YesNo

What's the value of your savings / investments?

Less than £500£501-£4.999£5,000-£9,999£10,000-£15,000£15,000-£25,000£25,000-£34,000£35,000-£44,000£45,000-£54,000£55,000-£65,000Over £66,000

Thinking now about your mortgage, which of these statements best describes you?

I am a first time buyer (ie about to buy or have recently bought my first home)I am in the process of re-mortgaging my current home with another lenderI am in the process of re-mortgaging my current home with the same lenderI have recently moved home and have gone with a different mortgage lender to the one I used previouslyI have recently moved home and have stayed with the same mortgage lender

How long ago did you move home?

Before January 2020Between January and March this year (ie before COVID)Within the past 3 months

Still thinking about your mortgage, which of the following lenders you

a) Had a your mortgage with for your previous home (ie the one you have just moved from)
b) Have your mortgage with for your current home (ie the one you have moved to this year)
c) WOULD NOT CONSIDER having your mortgage with again / ever

PREVIOUS LENDER

Lloyds BankHalifaxSantanderBarclaysBank of ScotlandRBSNatWestNationwideHSBCFirst DirectTSBAtom BankOther (please specify)

CURRENT LENDER

Lloyds BankHalifaxSantanderBarclaysBank of ScotlandRBSNatWestNationwideHSBCFirst DirectTSBAtom BankOther (please specify)

WOULD NOT CONSIDER

Lloyds BankHalifaxSantanderBarclaysBank of ScotlandRBSNatWestNationwideHSBCFirst DirectTSBAtom Bank

Still thinking about your current mortgage, which of these statements best describes you?

I was the main applicant for my mortgage (everything is in my name onlyI wasn’t the main applicant for my mortgage but it was a joint application (it’s in mine and my partner’s names)I wasn’t the main or joint applicant, it’s in my partner’s name only

How well do you remember the application process?

I wouldn’t be able to talk through the mortgage application process, I don’t remember it that clearlyI am able to talk through the mortgage application process, I remember the process clearly

And did you….

Complete the mortgage process via a brokerComplete the mortgage process directly through the bank yourself

Thinking now about technology, which of the following do you own?

Laptop / desktop with no camera or microphoneLaptop / desktop with a camera and microphoneTabletSmartphone with access to the App Store, Android store or similar

And, do you have a good, reliable internet connection in your home?

YesNo

To what extent do you agree or disagree with each of the following statements;

I don’t like to break with traditions

Strongly disagreeDisagreeSomewhat disagreeNeutralSomewhat agreeAgreeStrongly agree

I like to stick to what I know

Strongly disagreeDisagreeSomewhat disagreeNeutralSomewhat agreeAgreeStrongly agree

Charity begins at home

Strongly disagreeDisagreeSomewhat disagreeNeutralSomewhat agreeAgreeStrongly agree

Thinking about yourself, please indicate where you sit on the following scales for each pair of statements.

1 - I like to show others what I have2 -3 -4 -5 -6 -7 - I like to be discrete and understated

1 - I am politically very aware2 -3 -4 -5 -6 -7 - I pay no attention to politics

Which profile do you fit?

Profile 1Profile 2Profile 3 (1)Profile 3 (2)