Project Cash

Gender
MaleFemale

Ethnicity
White - BritishWhite - IrishAny other White backgroundMixed - White & Black CaribbeanMixed - White & Black AfricanMixed - White & AsianAny other mixed backgroundChinese or other Ethnic groups - ChineseChinese or other Ethnic groups - Any otherBlack or Black British - CaribbeanBlack or Black British - AfricanAny other Black backgroundAsian or Asian British - IndianAsian or Asian British - PakistaniAsian or Asian British - BangladeshiAny other Asian background

Have you ever been to a group discussion or market research interview?

YesNo

How long ago did you attend your last group/interview?

Less than SIX MONTHS agoOver SIX MONTHS agoNever

How many group/interviews have you been to in total?

None1-23 +

Do you, or any of your close friends or relatives work, or have worked in any of the following industries?

AdvertisingJournalismMarketingPublic RelationsMarket ResearchManufacture, distribution or wholesale of food productsRetail of grocery productsNone of these

What is your working status?

Full time workingPart-time workingHousewifeNon-workingStudentRetired

which of the following applies to you?

I live with my parents, they have a mortgage on their homeI live with my parents, they rentI am a homeowner and own my home outrightI am a homeowner with less than 5 years to pay on my mortgageI am a homeowner with more than 5 years to pay on my mortgageI rent – privateI rent – social housing / from local authority
Which of the following applies to you?

I am single and live with my parentsI am single and live in my own homeI am married/cohabiting and we have no childrenI am married/cohabiting and we have children living at homeI am single and have children living at homeI am married/cohabiting and our children have all left home

How old are your children?

Which of the following best describes where you live?
RuralUrban

Do you have family living nearby that can help you during lockdown?
Yes, I have family living nearby who can help meNo, I don’t have any family living nearby who can help

about the internet, can you tell me which statement best describes you?

I am confident using the internet and regularly use it, including for online bankingI use the internet occasionally and don’t use it that often I occasionally do some online bankingI don’t use the internet and I do not use online banking

You say you do some online banking, can you tell me what you use online banking for?
Checking my balanceTransferring money between my accountsTransferring money to friends/relativesSetting up direct debits/ standing ordersOther

About how you did your banking before lockdown, can you tell me which of the following statements best describes how you feel about banking in branch?
I go into the branch only if I have toI don’t like using the branch and try to avoid thisI would like to find an alternative to going into the branchI regularly use my local branchI see a benefit to branch banking, there are some things that can not be done as effectively via other banking methods eg borrowing, adviceI prefer going into my local branchI use the branch from time to time (eg to pay in cheques) but I prefer to use other banking methods(online, app, telephone)I am interested in hearing what services my local branch offersI am not at all interested in hearing what services my local branch offersI have moved my banking away from branches and I’m not interested in returning to this method

We are looking to speak to people about how they have adapted to lockdown, particularly with regards to their banking and finances. Can you tell me if any of the following applies to you?

Before lockdown I was very reliant on cash. I rarely did online / card paymentsBefore lockdown I did a mix of cash, card and online paymentsBefore lockdown I rarely used cash and paid for most things on my card/online

How has lockdown has affected your finances and banking can you tell me which of these statements best describe you?
I am still able to get out and about and can access a cash point / my local branchI have mobility issues and I struggle to get to a cash point/local branch without assistanceThe transport in my area is running a reduced service and it’s much harder to get to a cash point/local branchI am currently following government guidelines and I am not able to leave the houseI am struggling to adapt to not having access to cash and don’t have any other way of making paymentsI have worked out a temporary solution to access cash / make payments (ie friends/family are withdrawing cash for me, relatives are paying for me etc

When it comes to making financial decisions for the financial products you hold, which of the following best applies to you?
I make my own decisions/ I am the main financial decision-maker in my householdIt is an equal/ joint decision between myself and someone else but I am actively involved in the decision-making processSomeone else tends to make the decisions

Can you tell me which if any, of the following financial providers you

Have your main banking relationship with i.e. have your main personal current account with and at least one other product
Lloyds BankHalifaxBank of ScotlandBarclaysSantanderRBSNatWestNationwideHSBCFirst DirectTSBMonzoStarling BankRevolutTandemAtom Bank

Would not consider future financial products
Lloyds BankHalifaxBank of ScotlandBarclaysSantanderRBSNatWestNationwideHSBCFirst DirectTSBMonzoStarling BankRevolutTandemAtom Bank

What Time
6:00-6:30pm7:30pm-8:00pm8:15-8:45pm

Alternate Time
6:00-6:30pm7:30pm-8:00pm8:15-8:45pm