Project Broadband – Switching – London and Midlands

PLEASE SELECT YOUR ETHNICITYWhite BritishWhite IrishAny other White backgroundWhite and Black CaribbeanWhite and Black AfricanWhite and AsianAny other mixed backgroundIndianPakistaniBangladeshiAny other Asian backgroundCaribbeanAfricanAny other black backgroundChineseAny other background

Do you currently work for a telecoms company?
YesNo

Have you or any member of your family or close friends been employed in any of the following roles?
AdvertisingMarketingFinanceBankingMarket ResearchPublic Relations/MediaJournalismNone of these

How many market research focus groups have you participated in, in the past?
1-3 groups4+ groupsNone

When did you last attend a market research focus group?
In the last 6 monthsOver 6 months agoI have never attended a market research focus group

Working Status
Working (FT)Working (PT)StudentHomemaker etcNot working/unemployed less than 6 monthsUnemployed more than 6 monthsRetired

Who is your current Home Broadband provider?
VodafoneAnother major HBB brand (e.g., BT, Sky, Virgin)A small HBB broad (e.g., Hyperoptic, Three)I don’t have a broadband telecoms provider

Have you switched your home broadband telecoms provider in the last 6 months?
YesNo

Why did you switch your home broadband?
Upgrade from Vodafone mobile to Vodafone HBBUpgrade from the existing providerSwitch to a new providerMove homes

Do you use app/website to keep track of your online orders?
Yes all the time/sometimesNo, I only like to call, call centre/emails/letters/non-tech channels

Where do you live in the UK (exact city and region )

What is your family status?
Single/DatingMarried with no childrenFamily with young children (less than 12 years old)Family with teenage children (13 – 18)Family with older children (children 18+)

How much do you rely on home broadband?
It is essential for my work and personal lifeIt is important for my personal life/work-lifeIt’s not too important for me

What type of broadband experience would you prefer?
It should be tailored to meIt should be convenient and easyOther

How often do you change broadband?
More than 3 times in the last 2 yearsLess than 3 times in a year

How often do you lookout for the latest home broadband technologies?
All the time, I constantly seek out and try the latest home broadband technologiesSometimes/Never seek out latest broadband technologies

How often do you check on the quality/speed of your home broadband to ensure reliability?
Every dayEvery weekLess than every week

Which Date
11th May 202012th May 202013th May 202018th May 202019th May 2020

Alternate Date
11th May 202012th May 202013th May 202018th May 202019th May 2020

What Time ( From 11am - 6pm OR 8pm-10pm)

Alternate Time