Mental Health Support in Essential Services

Select Ethnic originWhite BritishWhite EuropeanBlack CaribbeanBlack AfricanBlack OtherIndianPakistaniBangladeshiChineseOther

Have you taken part in any market research discussion before?

YesNo

How many market research discussions have you taken part in, in the past 6 months and in the past 12 months?

What subjects were researched?

Have you ever been employed in any of the following occupations?

PoliticsMarket ResearchMarketing or advertisingJournalism/MediaUtilitiesNone of these

Do you consent to the focus group being audio recorded (this will be used for internal analysis only and your responses will remain anonymous)?

YesNo

Do you have any of the following health conditions or illnesses which affect you in the following areas?

Mental health impairmentVisual impairmentHearing impairmentMobility impairmentDexterity impairmentLearning impairmentMemory impairmentStamina, breathing or fatigue impairmentDevelopmental impairmentOtherNone of the above

Which of the following statements best applies to you?

My mental health problem(s) impact my day-to-day significantlyMy mental health problem(s) somewhat impacts my day-to-day lifeMy mental health problem(s) impacts my day-to-day life very littleMy mental health problem(s) doesn’t affect my day-to-day life at allOther

Which of the following are you currently experiencing (This does not need to be a formal diagnosis from a medical professional)?
Choose all that apply

A phobiaPsychosis or schizophreniaAlcohol or drug dependenceSeasonal affective disorder (SAD)Post-natal depressionDepression (excluding post-natal depression and bipolar disorder)Had a nervous breakdownAnxiety disorderObsessive compulsive disorder (OCD)Panic attacksAn eating disorderPost-traumatic stress disorder (PTSD)Bipolar disorder (or 'manic depression')A personality disorderOtherPrefer not to say

Of the mental health problem(s) you experience, which have you received a formal diagnosis from a medical professional?

How long have you had your diagnosis?

Thinking about managing your utilities, which of the following best applies to you?

I primarily manage the bills in my householdI jointly manage the bills in my household with another personI do not manage the bills in my household

Which of these, have you experienced in the past 12 months in relation to utilities (e.g. water, gas, electricity, phone, internet)? 
Choose all that apply

I have been disconnected from a utilities networkI have received complaints from utilities companies about not paying my bills on timeI have had to pay fines for late payment of my utilities billsI have received confusing or incorrect letters/bills from my utilities companyI received bills from a utilities company that were much higher than I’d expectedI experienced poor customer service from a utilities companyMy connection was interrupted – I had no water/gas/electricity/phone reception/internet for more than 4 hoursThere was a sewage flood on my propertyThere was a (non-sewage) flood on my propertyI have been harassed/intimidated by debt collectors/bailiffsI did not have enough money to top up

Which of these have you experienced in the last 12 months in relation to financial services (banks, building societies, loan providers)? 
Choose all that apply

I have had to pay additional charges for late repayment of my loan, credit card or overdraftMy home was repossessed due to being unable to repay a loanI experienced poor customer service from a financial services companyI have struggled to repay debtsI have been offered an unaffordable loan/credit card increase

To what degree do you agree or disagree with each of the following statements?

I have a poor relationship with one or more of my utilities / financial providers

Agree stronglyAgreeNeitherDisagreeDisagree Strongly

I generally struggle to manage my relationship with my utilities/financial providers

Agree stronglyAgreeNeitherDisagreeDisagree Strongly

During periods of poor mental health, I need extra help from friends or family (to deal with bills/to keep on top of day-to-day tasks/ etc)

Agree stronglyAgreeNeitherDisagreeDisagree Strongly

During periods of poor mental health, I have missed bill payments or felt unable to keep an eye on how much my next bill is going to be

Agree stronglyAgreeNeitherDisagreeDisagree Strongly

My mental health problem means sometimes I can keep on top of things by myself, but at other times I find this difficult

Agree stronglyAgreeNeitherDisagreeDisagree Strongly

I struggle to make or receive phone calls from providers due to my mental health

Agree stronglyAgreeNeitherDisagreeDisagree Strongly

My mental health problem means I struggle to leave the house

Agree stronglyAgreeNeitherDisagreeDisagree Strongly

I don’t open letters from my providers or hesitate to act on correspondence from them.

Agree stronglyAgreeNeitherDisagreeDisagree Strongly

I avoid speaking to my providers, even if I have a problem

Agree stronglyAgreeNeitherDisagreeDisagree Strongly

I frequently go over my overdraft limit or struggle to pay my household bills

Agree stronglyAgreeNeitherDisagreeDisagree Strongly

I struggle to keep my spending under control

Agree stronglyAgreeNeitherDisagreeDisagree Strongly

I find being cut off or having disruption to my supply very disruptive

Agree stronglyAgreeNeitherDisagreeDisagree Strongly

The idea of switching tariffs or providers is overwhelming to me

Agree stronglyAgreeNeitherDisagreeDisagree Strongly

Who is your water provider?

Do you have a water meter?

YesNo

Who is your energy provider?

British GasEDF EnergyE.ON.NpowerScottishPowerSSEOther (specify)

Do you have a pre-pay energy meter? 

YesNo

Are you on a fixed rate tariff or variable tariff for your energy bill?

FixedVariableDon’t know

Who is your mobile phone service provider? 

Virgin MediaBTGiffgaffSkyPlusnetEEVodafoneThreeOther (specify)

Do you have a SIM only contract?

YesNo

Who is your broadband provider?

Virgin MediaBTTalkTalkSkyPlusnetEEVodafoneOther (specify)

Who provides you with your main current account? 

HSBCLloydsRBSBarclaysTSBSantanderCo-opOther (specify)

Do you have a basic bank account?
 
Basic bank accounts are products designed for people who can’t get a regular bank account. They do not have overdraft facilities or extra charges.

YesNo

Which section of the research would you like to take part in?

Face to face interviewWeekly Online Activities

Date and time you'd like to be interviewed?

Alternative time in case first choice is not possible?