Banking Communications

Have you ever been to a group discussion or market research interview?

YesNo

How long ago did you attend your last group/interview?

Less than SIX MONTHS agoOver SIX MONTHS agoNever

How many group/interviews have you been to in total?

None1-23 +

Do you, or any of your close friends or relatives work, or have worked in any of the following industries?

AdvertisingJournalismMarketingPublic RelationsMarket ResearchFinancial Services, Banks etcNone of these

What is your working status?

Full time workingPart-time workingHousewifeNon-workingStudentRetired

Which of the following brackets best describes your annual household income?

Less than £20,000£20,000 - £34,999£35,000 - £44,999£45,000 - £54,999£55,000 +

Which of the following applies to you?

I am single and live with my parentsI am single and live in my own homeI am single/married/cohabiting and have no childrenI am married/cohabiting/ single and have children living at homeI am married/cohabiting and our children have left home

How old are your children?

Thinking of your home, which of the following applies to you?
I am a homeowner and own my home outrightI am a homeowner with a mortgageI rent

What type of home do you live in?
Flat / apartment blockBungalowSemi-detached houseDetached houseOther

When it comes to making financial decisions for the financial products you hold, which of the following best applies to you?
I make my own decisions/ I am the main financial decision maker in my householdIt is an equal/ joint decision between myself and someone else but I am actively involved in the decision-making processSomeone else tends to make the decisions

Which of the following financial providers you;

have your main banking relationship with i.e. have your personal current account with
Lloyds BankHalifaxBank of ScotlandBarclaysSantanderRBSNatWestNationwideHSBCFirst DirectTSBOther

would not consider for future financial products
Lloyds BankHalifaxBank of ScotlandBarclaysSantanderRBSNatWestNationwideHSBCFirst DirectTSBOther

Thinking about your bank, how happy you are with your bank using the scale if 1 was ‘I'm very unhappy with my bank and 7 was ‘I'm very happy with my bank?
1234567

How many major service complaints have you ever had with your bank?
NoneOneTwo or more

Which of the following statements best applies to you?

I currently have an overdraft facility on my personal current account, but don't use it and don't incur costs on itI currently have an overdraft facility on my personal current account, which I use and incur costs from time to timeI have an overdraft facility on my personal current account, which I regularly use and incur costs onI do not currently have an overdraft facility on my current account

What time would you like to be interviewed?

Alternative time in case first choice is not available?